1. Right to a Refund

At NOVAPROTV, we are committed to ensuring your satisfaction. That’s why we offer a 15-day refund policy for all our users. If for any reason you are not satisfied with our services, you may request a refund within 15 days of your purchase.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The request must be made within 15 days from the date of purchase.

• You must provide valid proof of purchase, such as a receipt or confirmation email.

• Refunds are not available if more than 50% of your subscription period has already been used.

3. Request Process

To request a refund, please follow these steps:

• Contact our customer support via WhatsApp or email explaining the reason for your request.

• Provide your proof of purchase (order number, email, etc.).

• Our team will process your refund request as soon as it is received.

4. Refund Method

If your refund request is approved, the amount will be refunded using the same payment method you used for your purchase. Processing times may vary depending on your payment provider.

5. Contact

If you have any questions or need assistance regarding our Refund Policy, please don’t hesitate to contact us.

 

At NOVAPROTV, we strive to provide you with high-quality service. Your satisfaction is our priority, and we are always here to help.